Privacy Policy

Information we collect

• Account information. We collect your name, email, phone number, business name, industry, and selected plan. If you sign up with a password, we store a password hash.
• Workspace content. We process the business details and content you provide, such as brand assets, photos, product or property information, prompts, and creative preferences. We also store the drafts, plans, and media created for your workspace.
• Billing information. We send your checkout email, payment amount, currency, and transaction details to Paystack. We keep transaction references, payment status, billing periods, and credit records to verify payments and manage access. Paystack handles the payment details you enter at checkout.
• Technical and support information. We may receive your IP address, browser information, request logs, and error reports as you use the site. If you contact us, we process the details you send so we can respond.

Google sign-in

If you choose Google sign-in, Google returns basic profile and email information. It can include your account identifier, name, email address, email verification status, and a profile picture URL. We use your identifier and verified email to verify your identity and sign you into the matching ViraloopAI account. We also use your name and email to prefill signup. If you finish signup, we keep the Google account identifier with your account so we can recognize you when you return. We do not save the Google profile picture.

We request basic profile and email permissions for authentication. We do not request access to your Gmail, Drive, or other Google files, or send data from the Google sign-in flow to our AI providers for content generation. You can remove ViraloopAI's access from your Google Account connections. Removing access does not delete your ViraloopAI account.

Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

Why we use your data

We process the information needed to create and operate your account, deliver your workspace and content, and verify payments as part of providing the service you request. We use technical and transaction records to keep the service secure, investigate errors, and prevent fraud where we have a legitimate interest. We also keep records when required by law and rely on your consent where required.

The site uses a session cookie to remember your sign-in and onboarding progress and to protect forms. Your browser may also keep a draft of unsaved signup details in the current tab. The draft excludes your password and is cleared when you submit the form.

Who receives your data

Hetzner hosts the app, Amazon Web Services hosts our databases, and Google Cloud provides media storage. Paystack processes payments. Google handles authentication when you choose Google sign-in. When you request AI-assisted planning or production, we may send the prompts, media, and business details needed for that task to providers such as Google Cloud and OpenAI.

People you authorize to use a business workspace may see the information and content shared in it. We may also disclose information when required by law. Our providers may process information outside Nigeria. Where applicable law requires safeguards for international transfers, we use the safeguards it requires.

How long we keep your data

We keep account and workspace information while we need it to provide the service. When you ask us to delete information, we may need to keep certain records to meet legal obligations, resolve disputes, prevent fraud, or keep accurate billing records. The retention period depends on the type of information and why we need it.

Your privacy rights

Depending on the law that applies, you can ask to access, correct, delete, or receive a copy of your personal data, or to restrict or object to its use. You can withdraw consent where we rely on it. We may ask you to verify your identity before acting on a request. You can also complain to the Nigeria Data Protection Commission or your applicable data protection authority.

Contact us

For privacy questions and requests, email support@viraloopai.com.

ViraloopAI Ltd.
Lekki, Lagos